Terms of service

​UNDERSTANDING THESE TERMS AND CONDITIONS
1.1 These Terms and conditions (“Terms and Conditions“) set out the terms on which we agree to provide electrical, or other related and ancillary services to you (“Services“) and the supply of materials and/or products (“Goods”) necessary to complete the Services. The Services may be either:
(i) emergency services, where you require us to perform the Services immediately (“Emergency Services“); or
(ii) scheduled services, where you require us to perform non-urgent Services and you pre-book an appointment for us to do so (“Scheduled Services“).
1.2 In these Terms and Conditions, when we refer to “we“, “us” or “our“, we mean N1 ; and when we refer to “you” or “your” we mean:
1.2.1 if you are a consumer, the individual using the Services for a purpose that is wholly or mainly outside of their trade, business, craft or profession (a “Consumer”); and
1.2.2 if you are not a Consumer:
(i) the business that you have the authority to bind; or
(ii) the individual using the Services for purposes that are not wholly or mainly outside of their trade, business, craft or profession (in each case a “Business“).
2. General
2.1 All estimates given by N1, all orders and instructions given by the Customer, and all work authorisations, are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in the order or instructions or in any negotiations or in any course of dealing established between N1 and the Customer, except where these terms are a schedule to a signed agreement between the Customer and N1, in which event these terms apply only to the extent not inconsistent with that agreement.
2.3 The Customer acknowledges that N1 has not made any representations (other than any expressly stated in the Contract and/or in N1’s estimate) which have induced it to enter into the Contract and the Contract shall constitute the entire understanding between the Customer and N1 for the performance of the Works.
2.4 No modification to the Contract shall be effective unless made by an express written agreement or email exchange between the parties. The signing on behalf of N1 of any documentation of the Customer shall not imply any modification of the Contract.
2.5 Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have but for The Contracts (Rights of Third Parties) Act 1999. Accordingly, a person who is not a party to this Contract shall have no rights under that Act to enforce any of its terms, but this does not affect any right or remedy of such person which exists or is available apart from that Act.
3. The Price, Estimates and Variations
3.1 Unless N1 provides the Customer with a written estimate which is accepted by the Customer in accordance with its terms, all Works will be charged on the basis of N1’s standard rates which are applicable at the time the Works are carried out.
3.2 Any estimate by N1 is subject to withdrawal by N1 at any time before receipt of a signed acceptance from the Customer and shall be deemed to be withdrawn unless so accepted.

3.3 Where N1 provides the Customer with an estimate which is accepted by the Customer in accordance with its terms, that estimate is a firm, fixed price quotation unless otherwise specified by N1 in the estimate and also except as follows:
3.3.1 an estimate is based on the information made available to N1 by the Customer. If during the conduct of the Works it becomes apparent to N1 that that information was either incorrect or insufficient in any respect that N1 considers to be material, N1 reserves the right to inform the Customer and to increase the estimated price to take account of the revised information; and
3.3.2 if prior to carrying out the Works, there is an increase to N1 of more than 10% in the cost of any relevant parts, materials or other items, equipment hire or transport since the date upon which N1’s estimate was provided, N1 reserves the right to inform the Customer and to provide a revised estimate incorporating that increase. In this event, the revised estimate will apply unless the Customer cancels the Contract within 38 hours of the revised estimate being provided.
3.4 For materials, parts or other items that are not carried as part of N1’s standard stock, unless it is with respect to Works for which there is an estimate which includes all collection fees, N1 charges a fixed collection fee of £95 plus VAT. Where an item is not easily sourced or generally held by the major suppliers used by N1 and it considers that significant time will need to be spent tracing and then collecting it, N1 will inform the Customer in advance and, unless the Customer sources the item itself, this will be charged at a rate of 30% above the RRP. It should be noted that this is an infrequent occurrence.
3.5 N1’s standard Rates are available for inspection on N1’s website (www.N1electrical.co.uk). The Rates specifies half hourly rates. There is a minimum charge of one hour.
3.6 Unless otherwise stated, the price and all estimates provided by N1 are shown exclusive of Value Added Tax which will be payable in addition.
3.7 If the Works involve a diagnostic process to ascertain the cause or source of a fault or breakdown and during that process an item is ascertained by N1 to be faulty and is replaced, the Customer will be liable to pay for that replacement even if the breakdown was caused in whole or in part by a different fault.
3.8 N1 will be entitled, in accordance with market practice, to charge a mark-up on any parts, materials and other items supplied by it, subject to a maximum mark-up of 65% of the actual cost paid by N1 for the relevant item. The mark-up will not reflect, the level of trade or other discount that N1 was able to obtain from the relevant supplier.
4. Payment and Title
4.1 Payment of the Charges for Emergency Services may at our discretion be required in full before the Services are provided. If payment is not made in full in advance, payment for the Charges must be made in full on completion of the Services.
4.2 Where a Written Estimate has been agreed, payment of the Charges must be made, at our discretion, either in full prior to the Services being supplied being undertaken and/or Goods being supplied, or by payment of a deposit of 40% of the Charges on making the Contract and payment of the balance of the Charges (including any additional amounts in accordance with clause 4) in full on completion of the Services.
4.3 Notwithstanding clauses 4.11, where the value of an Estimate agreed exceeds £20,000 excluding VAT, we may require you to pay for the Charges in instalments to include VAT commencing with a payment of 40% on making the Contract followed by payments which will be invoiced not less than on a weekly basis as the provision of the Services and supply of the Goods progresses with the balance of the

Charges (including any additional amounts in accordance with clause 4 to be paid in full on completion of the Services. Invoices for interim payments will be due for payment immediately upon receipt.
4.4 Payments must be made by bank transfer. Cheques and cash are not accepted. Where payment is made by bank transfer a method that provides instant transfer must be used. Particulars of the account to which bank transfers should be made can be obtained by contacting us.
4.5 You shall pay all amounts due under the Contract in full without any deduction.
4.6 Unless you expressly state at the time of entering into the Contract that you are acting on behalf of a third party, you will be responsible for making payment to us for the Services and Goods in accordance with this clause 4.
4.8 In the event payment for the Services is not paid in accordance with this clause 4, we reserve the right to charge interest on the outstanding amounts at the rate of 5% over the base lending rate of Barclay’s Bank from the due date of payment until payment is made in full before or after judgement.
4.9 Non-Account Customers: Payment by the Customer is due on completion of the Works. Payment must be made on such completion.
5. Cancelling your Order
5.1 Clauses 5.1 to 5.9 inclusive only apply to you if you are a Consumer.
5.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, you have a legal right to change your mind and cancel the Contract within 14 days of entering into it, without giving a reason. This right is explained in more detail below. Please note that the right to change your mind does not apply to any Emergency Services you purchase from us.
5.4 The cancellation period will expire 14 days from the day on which the Contract becomes binding (as described in clause 5).
5.5 If you would like us to commence the provision of any Services and Goods during this cancellation period you must expressly request that we do so.
5.6 To exercise the right to cancel, you must inform us of your decision to cancel the Contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call).
5.7 We will send you an acknowledgement of receipt of your notice to cancel by email.
5.8 If you cancel the Contract with us, you will remain responsible for paying us for any portion of the Services performed or Goods provided prior to you notifying us of your intention to cancel, including the costs of Goods that we have bought or ordered in order to perform the Services and for which we are not able to receive a full refund from the applicable supplier/s and the cost of any returns fee levied by the supplier/s and our time (including travel time) in returning the Goods. If we have fully performed the Services and supplied Goods before you cancel the Contract with us, you will remain responsible for paying the full cost of the Services and any Goods supplied to you.
5.9 If you are due any reimbursement for Services which have not been performed and/or Goods not supplied and you have paid in advance, we will make this reimbursement without undue delay, and not later than 90 days after the day on which we are informed about your decision to cancel the Contract.
5.10 If you wish to cancel (and the provisions of clause 5.1 to 5.9 inclusive do not apply) or re-arrange any appointment made for the provision of Services, you should contact us by telephone or email using the details in clause 12 by no later than 16.00 on the day before the scheduled appointment. If a scheduled appointment is cancelled or a request for it to be rearranged is made after 16:00 on the day before the scheduled appointment, we may charge you for the following:

5.10.1 any additional costs reasonably incurred by us as a result of the appointment being rearranged; and
5.10.2 in the case of cancellation, for the cost of any Goods purchased specifically to undertake the Services to be provided to you that cannot be returned to their supplier with a full refund of their purchase price.
5.11 Where Goods purchased can be returned to their supplier, the cost of any returns fee levied by the supplier/s and our time (including travel time) in returning the Goods will be payable by you.
6. Your obligations
6.1 You must:
6.1.1 give us safe and unobstructed access to the Premises for the purposes of carrying out the Services and any other of our obligations under the Contract;
6.1.2 provide our personnel with adequate safe working space and facilities and clear access to the site to enable us to carry out the Services;
6.1.4 provide, if reasonably possible, and applicable, the plan showing electrical wiring (as appropriate) of the Premises;
6.1.5 provide all necessary power and a clean water supply from the mains to enable us to carry out the Services;
6.1.6 prior to the commencement of the Services or on Inspection if applicable, advise us if the Premises is a listed building;
6.1.7 unless agreed otherwise by us in advance, where Scheduled Services are to be carried out provide us with nearby free of charge parking facilities including, if applicable, a permit to enable parking at that location;
6.1.8 at your own expense obtain prior to the commencement of the Services all necessary consents for carrying out the Services, including (without limitation) building regulation and planning consents, listed building consent, consents from landlords, the property owner, neighbours and mortgagees, including consents (where necessary for the completion of the Services) for our representatives to cross third party land and upon request produce evidence of such consents to us; and
6.1.9 prior to the commencement of the Services inform us of all dangerous gases, liquids and any other materials of any nature whatsoever which are present on the Premises and which could constitute a danger to us in carrying out the Services or otherwise in order that we may carry out a risk assessment in respect of the same.
6.2 If you do not comply with your obligations under clause 1 above to enable us to perform the Services as arranged, we may charge you for any additional costs reasonably incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the Premises we may terminate the Contract.
6.3 If we are to provide Goods to you as part of the Services, you will become responsible for these at the time we deliver them to the Premises or other delivery point we have agreed (whether or not installed), except as regards loss or damage caused by our breach of these Terms and Conditions or our negligence. You must insure any Goods that have been delivered to you at their replacement value and, if requested, produce proof of insurance to us. You will only own the Goods when we have received payment for

them in full and if damage occurs to any Goods delivered to the Premises or any other agreed delivery point, prior to payment being received, you will be responsible for the repair or replacement costs.
7. Our obligations
7.1 We shall provide the Services with reasonable care and skill. All Goods will be of satisfactory quality, fit for their purpose and as described.
7.2 If you are a Business and on completion of the Services you are not satisfied with the workmanship, you must provide us with written notice of the reason for this within 12 months of completion of the Services and must allow us, and our insurers, the opportunity to both inspect the Services supplied by us, and, if required, carry out remedial work as appropriate. If you fail to notify us of any defect in the workmanship or refuse to permit an inspection in accordance with this clause 7.2, we will not be liable in respect of any defects in the Services.
7.3 Subject to the conditions set out in this clause 7, a 12-month guarantee is given in respect of faulty workmanship in the Services from the date of completion. The guarantee will not be valid if the work undertaken by us has been:
7.3.1 subject to any misuse or negligent treatment by you or a third party; or
7.3.2 repaired, modified, altered, adjusted or tampered with by any party other than us.
7.4 This guarantee is in addition to any manufacturer’s guarantee provided in respect of Goods supplied and used in the Services which shall be subject to its individual terms. If you are a Consumer, this guarantee does not affect your statutory.
7.5 We will not accept any liability whatsoever for any materials or products supplied by you including, but not limited to, the suitability of such materials or products for the Services.
7.6 No guarantee will be provided in relation to the following circumstances:
7.6.1 Where the Services have not been directly undertaken by us;
7.6.2 Where payment in full has not been received;
7.6.3 Where Services were completed on your instruction but against our written or verbal advice;
7.6.4 Where the fault arises because you elected not to have Services recommended by us in writing or verbally undertaken; and
7.6.6 Where the Services have been performed on installations or appliances in poor condition and/or over 10 years old.
7.7 We shall begin the provision of the Scheduled Services on or around the date communicated in any Estimate. Whilst we shall take reasonable care and skill when specifying the date for the commencement of the Services, this date is an estimate only.
7.8 Emergency Services may be carried out on a 24/7 basis. We shall carry out Scheduled Services in such hours between our normal working hours of 08:00 to 16:00 as we shall designate provided that, where agreed between you and us and/or in the case of Emergency Services, we may agree to perform the Services outside of working hours.
7.9 We do not give any guarantee as to how quickly the Services will be completed. With certain Services, for example but not limited to, either an electrical fault, it may be necessary for a number of tests to be carried out to identify the exact location of the fault and whilst these will be completed as soon as reasonably practicable by their nature it is not known which test, if any, will yield results.
8. Termination
8.1 We may terminate the Contract:
8.1.1 with immediate effect if you breach the Contract and that breach has a material effect on our ability to perform the Services and, where it is possible to remedy the breach, you do not remedy the breach within such reasonable period of time as we may notify to you; or
8.1.2 in accordance with clause 2 above or clause 9.4 below.
8.2 If we terminate the Contract in the situations set out in clause 1 we will refund any proportion of the Charges you have paid in advance for Services we have not performed and/or Goods not supplied.
8.3 On expiry or termination of the Contract for any reason you shall immediately pay to us all outstanding and unpaid Charges.
9. Liability
9.1 Nothing in these Terms and Conditions excludes or limits either our or your liability for:
9.1.1 death or personal injury caused by our/your (as applicable) negligence;
9.1.2 fraud or fraudulent misrepresentation; and
9.1.3 any matter in respect of which it would be unlawful for us/you (as applicable) to exclude or restrict liability.
9.2 We will not be liable to you in respect of any damage, loss, costs or claims which arise because you have not agreed to recommended Services being carried out and/or recommended Goods being supplied and installed by us; and
9.3 These Terms and Conditions are in place of all warranties, representations, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise (including implied undertakings of satisfactory quality, conformity with description and reasonable fitness for purpose) relating to the Contract and/or the Services, all of which are hereby excluded by us to the maximum extent permitted by law;
9.4 We will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions or the Contract for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss;
9.5 Our total liability to you in respect of all other losses arising under or in connection with these Terms and Conditions or any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the lower of a) £500 or b) the total Charges payable; and
9.6 You shall indemnify us and keep us indemnified against any and all losses, expenses and liabilities resulting from all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our contractors, agents, employees or affiliates which arise out of: (i) your breach of these Terms and Conditions; and/or (ii) any third party claims made against us arising out of the provision of the Services
to you and/or our presence at the Premises other than due to our breach of these Terms and Conditions or our negligence.
9.7 If our performance of the Services is delayed or otherwise hindered by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay or hindrance. Provided we do this we will not be liable for delays or non-performance caused by the event and will be allowed additional time in which to undertake the Services.
10. Other important information
10.1 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
10.2 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.3 These Terms and Conditions may not be replaced or varied except by agreement in writing signed by both you and us. These Terms and Conditions will prevail over any others used by you or contained, set out or referred to in any documentation sent to us by you and by entering into the Contract with us, you waive the application of any other terms and conditions other than those set out herein.
10.4 If you are dissatisfied with the service received from us, please contact us, with your complaint. We will endeavour to resolve this in accordance with our internal complaint procedures. If you are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we will provide you with details of an alternative dispute resolution (“ADR”) provider. We do not subscribe to any particular ADR provider and are not obliged to participate in ADR.
10.5 Each Contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.6 The Contract contains the entire agreement between you and us and supersedes all prior written or verbal agreements and understandings pertaining to the subject matter of the Contract and prevails over any contract or terms and conditions that you have supplied to us. Both you and we acknowledge that in entering into the Contract neither of us has relied upon any verbal or written statements, collateral or other warranties, assurances, representations or undertakings which were made by or on behalf of the other in relation to the subject-matter of the Contract at any time before its coming into effect (together “Pre-Contractual Statements“), other than those which are set out in the Contract, provided that nothing in this clause 7.1 shall exclude or restrict the liability of either you or us arising out of our or your (as applicable) fraudulent misrepresentation or fraudulent concealment;
10.7 any notices in relation to the Contract will be delivered: (i) by email or by post in the case of notices from us to you, using the details provided by you in making your order for the Services; and (ii) by email in the case of notices from you to us, using the contact details set out in clause 12;
10.8 no third party may enforce any of the provisions of any Contract under the Contracts (Rights of Third Parties) Act 1999;
10.9 you may not assign, novate, transfer, sub-licence, declare a trust of, mortgage, charge or deal in any other manner with your obligations under the Contract, or with any of our rights or obligations under it, without our prior written consent; and
10.10 We may assign, novate, or transfer any of our rights or obligations under the Contract to another legal entity by giving written notice to you.
11. Governing law and jurisdiction
11.1 These Terms and Conditions and the Contract are governed by English law. This means that our supply of the Services and any Goods, and any dispute or claim arising out of or in connection with them will be governed by English law.
12. Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:
Address: 20-22 Wenlock road, Islington, London, N1 7GU
Email address: info@n1electrical.co.uk
Telephone: 07503500287

Terms and Conditions last updated January 2024